Company Name: Samvyadh Marketing Services (Opc) Private Limited
Address: Portion 1-7-236/538, Office No A, Chandralok Complex, Paradise, Secunderabad 500003

By accessing or using this website and purchasing products from Samvyadh Marketing Services (Opc) Private Limited, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

1. General Information

  • Samvyadh Marketing Services (Opc) Private Limited operates this website for the sale of handicraft items.
  • By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

2. Products and Descriptions

  • We strive to ensure all product descriptions, images, and prices are accurate.
  • Due to the handcrafted nature of our products, slight variations in size, color, or design may occur and are considered normal.
  • We reserve the right to modify or discontinue any product at any time without prior notice.

3. Ordering Process

  • Orders can be placed through our website using the available payment methods.
  • All orders are subject to acceptance and availability.
  • Once an order is confirmed, you will receive an order confirmation via email or SMS.

4. Pricing and Payment

  • All prices are listed in INR and are inclusive of applicable taxes unless stated otherwise.
  • Payment must be completed at the time of purchase via the available payment options (credit/debit card, net banking, UPI, etc.).
  • We reserve the right to cancel any order in case of payment failure or discrepancies.

5. Shipping and Delivery

  • Delivery timelines are estimated and may vary based on location, product availability, and courier services.
  • Risk of loss or damage passes to the customer upon delivery.
  • We are not responsible for delays caused by circumstances beyond our control (e.g., natural disasters, courier delays, or government restrictions).

6. Cancellations

  • Orders can be canceled within 24 hours of placing the order, provided they have not been processed or shipped.
  • Once the product is shipped, cancellation is not possible, and standard return procedures must be followed.

7. Returns and Refunds

  • Returns are accepted only for defective, damaged, or incorrect items.
  • To initiate a return, customers must contact our support team within 7 days of receiving the product.
  • The product must be unused, in original packaging, and accompanied by the invoice.
  • Refunds will be processed within 14 business days after inspection of the returned product. Refunds are issued via the original payment method.
  • Return shipping charges are the responsibility of the customer unless the return is due to our error.

8. Cancellation, Replacement, or Refund Policy

  • Defective Items: Full refund or replacement at no additional cost.
  • Wrong Item Shipped: Full refund or replacement with correct item.
  • Change of Mind: Returns are accepted at the discretion of the company; standard return charges apply.

9. Intellectual Property

  • All content on this website, including images, logos, text, and designs, is the property of Samvyadh Marketing Services (Opc) Private Limited.
  • Unauthorized use, reproduction, or distribution of website content is strictly prohibited.

10. Warranty and Liability

  • Products are sold as is, and we provide no warranty beyond the product description.
  • We are not liable for any indirect, incidental, or consequential damages resulting from product use.
  • Our liability is limited to the value of the purchased product.

11. Privacy and Data Protection

  • Customer information collected during transactions is used solely for order processing and customer service.
  • We do not share personal information with third parties except as required for order fulfillment and legal compliance.
  • By using our services, you consent to our Privacy Policy.

12. Governing Law

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes arising from the use of this website or transactions shall be subject to the jurisdiction of courts in Secunderabad, Telangana, India.

13. Modifications

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Continued use of the website constitutes acceptance of the updated terms.