Company Name: Samvyadh Marketing Services (Opc) Private Limited
Address: Portion 1-7-236/538, Office No A, Chandralok Complex, Paradise, Secunderabad 500003

At Samvyadh Marketing Services (Opc) Private Limited, customer satisfaction is our top priority. We strive to ensure that every product you receive meets our high standards of quality and craftsmanship.

1. Returns

  1. Returns are accepted only for the following reasons:
    • Damaged products during shipping
    • Defective or faulty items
    • Incorrect items delivered
  2. To initiate a return, customers must contact our support team within 7 days of receiving the product. Returns made after this period will not be accepted.
  3. The product must be:
    • Unused and in original condition
    • In its original packaging
    • Accompanied by the purchase invoice or order details
  4. Return Shipping Charges:
    • For defective, damaged, or incorrect items, we will bear the shipping cost.
    • For returns due to change of mind, the customer is responsible for the return shipping cost.

2. Refunds

  1. Refunds are processed after inspection of the returned product. The inspection ensures the product meets the return eligibility criteria.
  2. Once approved, refunds will be issued via the original payment method used for the purchase.
  3. Refund processing time may take up to 14 business days after we receive the returned product.
  4. Partial refunds may be offered if:
    • The product is damaged by the customer
    • The product is missing components not supplied in the original order

3. Exchanges

  1. Exchanges are offered only for defective or incorrect items.
  2. Customers must contact us within 7 days of receiving the product to request an exchange.
  3. The replacement item will be shipped once the returned item is received and inspected.

4. Non-Returnable Items

Certain products cannot be returned or exchanged, including:

  • Customized or personalized handicraft items
  • Products damaged due to misuse, negligence, or accidents
  • Items not in original packaging or without invoice

5. How to Initiate a Return or Refund

  1. Contact our customer support via email or phone with your order details and reason for return.
  2. Our team will provide instructions for returning the product.
  3. Carefully pack the product to avoid damage during transit and ship it as per the instructions provided.